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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £35000 - £40000
Sector: Other  
Type: Permanent
Posted: 07/01/2019
Account Director Ronald James Group 2019-07-10

Our client is on the lookout for proactive and commercially savvy Account Directors to join client’s senior Client Success team.

As an Account Director, you will own and be accountable for a portfolio of clients, and be invested in their growth, satisfaction and relationship throughout their lifetime with our client. You will manage a team of Strategists who are responsible for client strategy creation and delivery, monthly reporting and communication across the portfolio of clients on a day to day basis.

Who You’ll Be

  • Build and nurture high-level client relationships

  • Leverage your team of Strategists to provide day-to-day communication to ensure client relationships are strong

  • Network with clients from your portfolio at client conferences and events

  • Confident in researching and creating digital strategies that span the entire clients’ portfolio, industry insights and search trends to demonstrate opportunities for growth.

  • Align client's future business goals with short and long-term digital strategies to shape their long short and long term roadmap and objectives

  • Present pitches and proposals to key stakeholders both internally and externally with clients

You will have strong and proven experience working within either a digital agency environment or in-house ecommerce role at a senior level, with experience and/or knowledge working across at least one digital marketing channel: Affiliates, CRO, Email, PPC, SEO or Social.

With a detailed understanding of the digital landscape and emerging opportunities, you will have the knowledge of how to apply this to your client's businesses. You will also have proven experience in managing and coaching people and teams to deliver high standards or customer-centric customer service. Supporting your team and providing constructive feedback and coaching to improve client experience and performance.

To succeed in this role, you will be an excellent communicator able to build trust and rapport with clients and internal teams. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills and strong workload management and prioritisation skills.

What you'll be doing

  • Be a specialist and a digital guru, able to wrap around client roadmaps by knowing which products and services are most suited to their needs

  • Coach your team to deliver high standards of client-centric customer service

  • Provide support to your team, observing meetings and follow up with feedback and coaching to improve client experiences

  • Ensure all channels of communication into the team are monitored and managed to meet service levels

  • Be the first point of contact for your team for escalations, issues and/or complex queries that require senior attention

  • Plus lots more…..

Desirables

  • Previous experience of consultative selling

  • A knowledge or appreciation of eCommerce

  • Ability to generate new ideas

What we need to see

Our clients’ team is the perfect combination if you ask us. Team members are talented, ambitious, motivated, curious, expert and a whole lot of fun, and we want someone who can join the team and be part of our fantastic culture.

There are also a few prerequisites of this particular role:

  • At least 5 years proven experience working within either a digital agency environment or in-house ecommerce role, both at a senior level

  • At least 3 years experience working across at least one digital marketing channel: Affiliates, CRO, Email, PPC, SEO or Social

  • Have a detailed understanding of the digital landscape and emerging opportunities and how to apply this knowledge to business

  • Proven experience of managing and coaching people and teams

  • Proven experience presenting to key business stakeholders

  • Google Analytics and Google Adwords certified

  • Strong communication and presentation skills; face to face, written and verbal

  • Strong workload management and prioritisation skills

  • Well presented, well-spoken, articulate and professional

  • Determined, driven and willing to learn

Benefits

  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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