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Location: Edinburgh Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £18000 - £20000
Sector: Management  
Type: Permanent
Posted: 07/02/2019
Customer Account Manager Ronald James Group 2019-06-11

Our client is a solutions company for healthcare professionals, powered by a network of people and technology. With more than 18,000 members serving more than 1 million customers globally, the Company is the world's largest provider of Business, Clinical, Technology and Supply Chain solutions to enhance the efficiency of office-based dental and medical practitioners. The Company also serves dental laboratories, government and institutional health care clinics, and other alternate care sites.


  • Manage the business activities, relationships and revenue streams in your appointed territory to deliver or exceed your sales target

  • To sell the entire range of company products and services to our current customer base within your defined territory in a professional manager working cohesively with our business

  • To add value to our customers by understanding their business and being able to apply recommend products based on the most appropriate fit for the individual customer at the time

  • Provide quotations to current customers who are extending their businesses premises and customers that have been acquired by corporates awaiting to migrate in to the corporate contract held

What Will You Be Doing?

  • Exercise a professional, but suitable degree of influence across functions, to ensure our service is delivered to a high standard by the required department

  • Ownership for the business KPI performance of your geographic territory in particular driving adoption of current product stack and the optimisation of the most current PMS release

  • Maintain sales performance in line with agreed monthly revenue targets

  • Build & maintain strong working relationships with high profile Veterinary advocates, and with sales colleagues in your region

You Will:

  • Strictly adhere to the Company's Management Information processes, meeting deadlines for reporting

  • Actively procure leads for our department

  • Actively convert dissenters in to advocates of our brand measured through the number of independent customers that migrate away

  • Proactively create, manage and record your call list and ensure the volume is appropriate to meet the sales demand. It is envisaged that a minimum of ten sales calls per day is achieved

  • Attend all internal sales meetings and external trade events (including weekends)

  • Assist with training of new TSM's as required

  • Other relevant tasks and/or projects as requested by your line manager

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures

  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

This is an office based role, however from time to time you will be required to attend trade shows, training courses, away days and team meetings, company customer facing events.

Experience Required:

  • Experience of convincing SME business owners to invest in new or replacement technology with order values of £20,000 per deal

  • Trained in use of needs analysis (business case & ROI based), IT or Telecoms solutions sales

  • Strong negotiation skills, to defend margin erosion

  • Demonstrable track record of meet & exceeding targets

  • Previous experience in the Veterinary profession is ideal, but not essential

Personal Skills Required:

  • Excellent communication & presentation skills

  • Determined but flexible approach

  • Excellent organisational skills

  • Proven attention to detail and accuracy essential

  • High levels of personal motivation

  • Working as long as it takes to get the job done

  • Exude a team ethos, whilst operating as an individual

  • Knowledge of the healthcare market, particularly veterinary would be helpful

  • Commercial awareness and experience of working with personnel from a professional environment


  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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