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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £25000 - £28000
Sector: Other  
Type: Permanent
Posted: 07/01/2019
Customer Success Engineer/Specialist Ronald James Group 2019-09-17

The CSE will need to understand the customers' business and draw out their needs.  Utilising a mix of technical, creative and problem solving skills they will make sure the customer gets the most out of the product offering and makes it an integral part of their organisations day-to-day working.

They will create a robust onboarding and training plan and support this with interactive how-to, walkthrough tutorialsand guided tours (demos). Working closely with the marketing function they will consult in the creation of landing pages, survey forms and user personas/profiles.  

The aim will be to gather data to enable tailored responses to each customer and guarantee customer awareness and engagement with our clients' product offering.   

Benefits

  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

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