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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £25000 - £30000
Sector: Other  
Type: Permanent
Posted: 05/27/2019
ECommerce Strategist Ronald James Group 2019-07-10

Our client is on the lookout for proactive and commercially savvy Ecommerce Strategist to join their Client Success team.

As an Ecommerce Strategist, your ultimate goal is to help retailers grow their businesses online by aligning their needs with our clients’ products and services. To create and deliver an all encompassing ecommerce strategy.

Who You’ll Be

You'll manage a portfolio of clients immersing yourself with each of their businesses, effectively becoming an extension of their in-house eCommerce team. Your client base will be varied across different industries, and you'll be committed to providing a bespoke service tailored to the client by gaining a deep understanding of their business.

Details

Working proactively with your Account Director, you will identify opportunities using a strategic approach to propose additional services to secure further business with existing clients.

You will have with a strong track record in developing relationships with high profile clients, solid experience and/or knowledge in at least one digital marketing channel: Affiliates, CRO, Email, PPC, SEO or Social. You will also be used to achieve individual and team targets, and be confident in delivering challenging, innovative and forward-thinking strategies focussed on driving growth.

To succeed in this role, you will be an excellent communicator, able to build trust and rapport with clients and internal teams. They also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills with strong workload management and prioritisation skills.

What you'll be doing

  • Build and nurture strong client relationships

  • Understand client needs and develop plans and strategies to address them

  • Work closely with clients to immerse yourself in their business to understand their goals and objectives

  • Build an understanding of clients' areas of focus and opportunity to ensure relevant and targeted strategies are identified and implemented

  • Ensure that all clients have a strategic vision and roadmap to deliver growth/overcome challenges

  • Lead on campaign creation, planning and measurement

  • Collaborate with internal teams to deliver successful campaigns to your clients

  • Monitoring campaign performance, delivering regular performance reports to clients

  • Take responsibility for the quality assurance of all services delivered to your clients

  • Resolve customer complaints quickly and effectively

  • Keep close to client commercials and profitability, and ensure you're on the pulse with client performance

  • Always be on the lookout to identify commercial opportunities to grow and develop your clients

  • Plus lots more…

What they need to see

The clients’ team is the perfect combination if you ask them. Team members are talented, ambitious, motivated, curious, expert and a whole lot of fun, and they want someone who can join the team and be part of their fantastic culture.

There are also a few prerequisites of this particular role:

  • At least 2 years experience working across at least one digital marketing channel: Affiliates, CRO, Email, PPC, SEO or Social. Strong Microsoft Word, Excel and Powerpoint skills

  • A proven track record of achieving individual and team targets

  • Previous experience presenting to key business stakeholders Google Analytics and Google Adwords certified

  • Strong communication and presentation skills; face to face, written and verbal

  • Strong workload management and prioritisation skills

  • Well presented, well-spoken, articulate and professional

  • Determined, driven and willing to learn

  • Supportive and ability to mentor and coach others

  • Passionate about self-development

Desirables

  • Experience working within a digital agency environment

  • A knowledge or appreciation of eCommerce

Benefits

  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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