After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, our clients know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition. They understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn't really work. That's why they created the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience!
The role holder will be an integral part of the product-engineering team acting as an experienced developer supporting the team whilst owning and leading the development of key product functions and features.
Using Kubernetes & Docker to schedule and run services
Using AWS for the infrastructure
Using PHP/Laravel for backend API services
Using Jenkins for our CI/CD pipeline
4+ years experience building web-based applications
Experience of building an SPA with an API backend
PHP (Laravel, Symfony)
Version control such as GIT
Working with relational databases such as MySQL
Implementing and enforcing shared coding standards
Writing effective unit and acceptance tests
Providing estimates of effort for solutions
Shares our values of self-awareness, respect, transparency, honesty and curiosity.
Has an entrepreneurial mindset and are not afraid to roll up your sleeves and get stuck in.
Is a team player.
Comfortable in engaging in 'thoughtful disagreement' with colleagues to determine the most appropriate business decisions.
Generous holiday allowance
Great starting salary
Opportunity for progression, Flexible Time, Home Working
If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.
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