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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £35000 - £40000
Sector: IT Support  
Type: Permanent
Posted: 10/25/2019
IT Manager Ronald James Group 2019-11-01

With ambitious goals for the group, our client is looking for a proactive, innovative, can-do system administrator with a collaborative approach and passion for solving IT related business problems to help them meet their aggressive growth plans.

Reporting to the IT Operations Manager the System Administrator will collaborate with the Service Desk Analyst and a Development Analyst to provide proactive services to maintain, migrate and upgrade the systems used by the business. The successful candidate will require an aptitude for working with applications /systems to undertake analysis, diagnosis and resolution of business problems. Coverage includes the Head office site in the North East, remote users at other offices and home workers and some occasional field-based work to support customer deployments. In addition, the System Administrator carries out research and provides data support for business programs using a variety of means including specialised database extractions, data mining and online database searches. 

Who You'll Be

  • You will provide 3rd line customer support - troubleshooting of  IT related problems from in-house software to hardware.
  • You will provide internal IT troubleshooting of advanced network issues and internal business tools (including invoicing and accounting

  • You will perform requirements analysis using company tools.

  • You will be responsible for mobile phone and laptop management and provision, configuration and deployment.

  • You will be responsible for the service, maintenance and upgrade of in-house systems including Active Directory, Exchange server, IIS, SQL Reports.

  • You will be responsible for the service, maintenance and facilitate the Office 365 environment including the migration from on-premise
    to the cloud.

  • You will lead and assist in systems migration planning and implementation, keeping records and addressing risks.

  • You will be adept at working independently, being able to manage issues and communicate effectively with different stakeholders within the business.  

Key Responsibilities

  • You will provide updates on KPIs for the progress of maintenance and migration projects.
  • You will compile reports on a regular basis for different parts of the business.

  • You will provide in-house training in more advanced applications to other colleagues in R&D.

  • You will have advanced Active Directory administration knowledge with the capability to create user accounts, reset passwords, create groups, auditing AD.

  • You will arrange for external technical support where problems cannot be resolved in-house.

  • You will author and update Systems Administration process and knowledge base.

Desirable Skills and Experience

  • Experience of DevOps for on-premises and cloud based .Net desirable.
  • Experience of methodical software and hardware testing is desirable.

  • Experience of collaborating with Agile Development teams desirable.

  • Experience with Salesforce would be an advantage.

  • Experience with Qlik Sense or Crystal Reports would be an advantage.


  • office 365: 2 years (Required)
  • system administration: 2 years (Required)
  • Windows Server: 2 years (Required)
  • incident management: 2 years (Required)
  • dev ops: 1 year (Preferred)

Essential Skills and Experience

  • An appropriate degree or equivalent industry experience. In addition, MCP certification would differentiate a candidate.
  • Minimum 2 years Systems Administration experience in a production enterprise environment.

  • Windows Server 2012/2016 experience.

  • Migration project management experience.

  • Incident Management experience – Managing incidents including business expectations and communication

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2016

  • Experience of hybrid on-premises/Office 365 environments.

  • Excellent customer service and client management skills with the ability to anticipate and meet the requirements of all customers.

  • Tenacity, drive and determination for the analysis, diagnosis and resolution of business problems.

  • Good interpersonal skills and written and oral communication skills.

  • Able to self-motivate, work as part of a team, work on own initiative, prioritise and handle a diverse workload.

  • Good organisational skills and high attention to detail.

Benefits & Atmosphere

  • competitive salary;
  • a talented, positive, can-do team of coworkers;
  • informal work environment;
  • planned social events;
  • unlimited holidays;
  • flexible working and flexitime; and
  • knowing that you’re part of something that’s going to matter.

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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