Apply for this vacancy

  Upload Your CV
Apply via LinkedIn
or call Roger Burn on:
0191 620 0123
Interested in referring a friend? Click here
Location: Durham Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £30000 - £35000
Sector: IT Support  
Type: Permanent
Posted: 11/26/2019
IT Support Ronald James Group 2019-12-26

Role

Our client is currently looking for an IT support person to join their Support team. The successful candidate will:

  • Support a wide range of IT and different customers (both large and small)
  • Work from both the office and when necessary on customer sites. This may involve overnight stays.
  • Work on IT projects for their customers
  • Assist with the management, upkeep and enhancement of internal company systems
  • Assist in the production of quotations for IT projects
  • Continually enhance their knowledge of all relevant IT systems in use
  • Be able to work shifts during weekdays (earliest start time is 07:30, latest end time is 20:00) and provide 24x7 on-call service (presently remote only). Services will change over time so they must be flexible and adaptable
  • Be based at our clients' Team Valley office

Who You'll Be

  • Be presentable, have good communication skills and a customer service mentality
  • Take pride in providing a quality, helpful service to customers
  • Be able to work as part of a team as well as being self-motivated
  • Be methodical and thorough with documentation and in general
  • Be flexible and adaptable
  • It is also essential for the candidate to have a full UK driving licence and have the use of a car during working/on-call hours.
  • Have a UK degree in an IT related discipline, an equivalent professional qualification or relevant experience

Technical Skills

Working experience and understanding of the following technologies is required:

  • Microsoft Windows server operating systems
  • Microsoft Windows client operating systems
  • Microsoft Exchange & general understanding of email
  • Office 365
  • Microsoft Office
  • Server virtualisation (VMware, Hyper-V, etc)
  • Network Attached Storage (NAS)
  • General networking
  • TCP/IP and associated technologies (e.g., DNS, WINS, DHCP)
  • Basic understanding of Firewalls including NAT and Firewall rules
  • Mobile access to business email (eg, MS Exchange) – Android, iPhone, etc
  • Anti-virus / anti-spyware / anti-spam
  • Server / system backup solutions including online/Cloud backup

Working experience and understanding of the following technologies is desired:

  • Storage Area Networks (SANs)
  • Telephony including Voice-over-IP (VoIP)
  • Remote Desktop Services
  • Cloud services – such as Azure, Amazon Cloud, file sharing (eg, Dropbox), etc

Benefits

  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

Alternatively, follow us on our blogFacebookLinkedInTwitter or Instagram to follow industry news, events, success stories and new role releases.

 

Apply Now Chat on WhatsApp Chat on Messenger

 

Back to Jobs

</Follow Us>