Our client is currently looking for two IT support persons to join their Support team. The successful candidates will:

• Support a wide range of IT and different customers (both large and small)
• Work from both the office and when necessary on customer sites.
• Work on IT projects for their customers
• Assist with the management, upkeep and enhancement of internal company systems
• Assist in the production of quotations for IT projects
• Continually enhance their knowledge of all relevant IT systems in use
• Services will change over time so they must be flexible and adaptable

Technical Skills

Working experience and understanding of the following technologies is required:

• Microsoft Windows server operating systems
• Microsoft Windows client operating systems
• General understanding of email
• Office 365
• Microsoft Office
• Network Attached Storage (NAS)
• General networking
• TCP/IP and associated technologies (e.g., DNS, WINS, DHCP)
• Basic understanding of Firewalls including NAT and Firewall rules
• Mobile access to business email (eg, MS Exchange) – Android, iPhone, etc
• Anti-virus / anti-spyware / anti-spam
• Server / system backup solutions including online/Cloud backup

Working experience and understanding of the following technologies is desired:

• Microsoft Exchange
• Storage Area Networks (SANs)
• Telephony including Voice-over-IP (VoIP)
• Remote Desktop Services
• Cloud services – such as Azure, Amazon Cloud, file sharing (eg, Dropbox), etc
• Server virtualisation (VMware, Hyper-V, etc)

Personal Skills Required

As a customer-facing, service-oriented business, the candidates must:

• Be presentable, have good communication skills and a customer service mentality
• Take pride in providing a quality, helpful service to customers
• Have a positive and constructive approach to working
• Be able to work as part of a team as well as being self-motivated
• Be methodical and thorough with documentation and in general
• Be flexible and adaptable
• Be willing and driven to pass industry-appropriate accreditations
• Hold a full UK driving licence and have the use of a car during working/on-call hours
• UK degree in an IT related discipline, an equivalent professional qualification or relevant experience

Salary and Benefits

These IT support job packages include:

• Salary negotiable dependent on skills and experience – approx. £24-30K
• 22 days holiday (increasing with service up to a maximum of 30) plus bank holidays
• Quarterly profit related bonus (after initial 6 month period)
• Contribution to a Personal Pension scheme
• Formal and on the job training leading to industry qualifications, eg MCSE

Benefits:

• Work from home opportunities
• Discounted/free food
• Subsidised commuter solution
• Company events & social hours
• Company pension
• Employee discounts
• Casual dress

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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