Our client is currently looking for two IT support persons to join their Support team. The successful candidates will:
- Support a wide range of IT and different customers (both large and small)
- Work from both the office and when necessary on customer sites.
- Work on IT projects for their customers
- Assist with the management, upkeep and enhancement of internal company systems
- Assist in the production of quotations for IT projects
- Continually enhance their knowledge of all relevant IT systems in use
- Services will change over time so they must be flexible and adaptable
Technical Skills
Working experience and understanding of the following technologies is required:
- Microsoft Windows server operating systems
- Microsoft Windows client operating systems
- General understanding of email
- Office 365
- Microsoft Office
- Network Attached Storage (NAS)
- General networking
- TCP/IP and associated technologies (e.g., DNS, WINS, DHCP)
- Basic understanding of Firewalls including NAT and Firewall rules
- Mobile access to business email (eg, MS Exchange) – Android, iPhone, etc
- Anti-virus / anti-spyware / anti-spam
- Server / system backup solutions including online/Cloud backup
Working experience and understanding of the following technologies is desired:
- Microsoft Exchange
- Storage Area Networks (SANs)
- Telephony including Voice-over-IP (VoIP)
- Remote Desktop Services
- Cloud services – such as Azure, Amazon Cloud, file sharing (eg, Dropbox), etc
- Server virtualisation (VMware, Hyper-V, etc)
Personal Skills Required
As a customer-facing, service-oriented business, the candidates must:
- Be presentable, have good communication skills and a customer service mentality
- Take pride in providing a quality, helpful service to customers
- Have a positive and constructive approach to working
- Be able to work as part of a team as well as being self-motivated
- Be methodical and thorough with documentation and in general
- Be flexible and adaptable
- Be willing and driven to pass industry-appropriate accreditations
- Hold a full UK driving licence and have the use of a car during working/on-call hours
- UK degree in an IT related discipline, an equivalent professional qualification or relevant experience
Salary and Benefits
These IT support job packages include:
- Salary negotiable dependent on skills and experience – approx. £24-30K
- 22 days holiday (increasing with service up to a maximum of 30) plus bank holidays
- Quarterly profit related bonus (after initial 6 month period)
- Contribution to a Personal Pension scheme
- Formal and on the job training leading to industry qualifications, eg MCSE
Benefits:
- Work from home opportunities
- Discounted/free food
- Subsidised commuter solution
- Company events & social hours
- Company pension
- Employee discounts
- Casual dress
Could this be the role for you?
If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.
Alternatively, follow us on our blog, Facebook, LinkedIn, Twitter or Instagram to follow industry news, events, success stories and new role releases.