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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £25000 - £35000
Sector: IT Support  
Type: Permanent
Posted: 10/06/2020
IT Support Ronald James Group 2021-01-06

Our client is currently looking for two IT support persons to join their Support team. The successful candidates will:

  • Support a wide range of IT and different customers (both large and small)
  • Work from both the office and when necessary on customer sites.
  • Work on IT projects for their customers
  • Assist with the management, upkeep and enhancement of internal company systems
  • Assist in the production of quotations for IT projects
  • Continually enhance their knowledge of all relevant IT systems in use
  • Services will change over time so they must be flexible and adaptable

Technical Skills

Working experience and understanding of the following technologies is required:

  • Microsoft Windows server operating systems
  • Microsoft Windows client operating systems
  • General understanding of email
  • Office 365
  • Microsoft Office
  • Network Attached Storage (NAS)
  • General networking
  • TCP/IP and associated technologies (e.g., DNS, WINS, DHCP)
  • Basic understanding of Firewalls including NAT and Firewall rules
  • Mobile access to business email (eg, MS Exchange) – Android, iPhone, etc
  • Anti-virus / anti-spyware / anti-spam
  • Server / system backup solutions including online/Cloud backup

Working experience and understanding of the following technologies is desired:

  • Microsoft Exchange
  • Storage Area Networks (SANs)
  • Telephony including Voice-over-IP (VoIP)
  • Remote Desktop Services
  • Cloud services – such as Azure, Amazon Cloud, file sharing (eg, Dropbox), etc
  • Server virtualisation (VMware, Hyper-V, etc)

Personal Skills Required

As a customer-facing, service-oriented business, the candidates must:

  • Be presentable, have good communication skills and a customer service mentality
  • Take pride in providing a quality, helpful service to customers
  • Have a positive and constructive approach to working
  • Be able to work as part of a team as well as being self-motivated
  • Be methodical and thorough with documentation and in general
  • Be flexible and adaptable
  • Be willing and driven to pass industry-appropriate accreditations
  • Hold a full UK driving licence and have the use of a car during working/on-call hours
  • UK degree in an IT related discipline, an equivalent professional qualification or relevant experience

Salary and Benefits

These IT support job packages include:

  • Salary negotiable dependent on skills and experience – approx. £24-30K
  • 22 days holiday (increasing with service up to a maximum of 30) plus bank holidays
  • Quarterly profit related bonus (after initial 6 month period)
  • Contribution to a Personal Pension scheme
  • Formal and on the job training leading to industry qualifications, eg MCSE


  • Work from home opportunities
  • Discounted/free food
  • Subsidised commuter solution
  • Company events & social hours
  • Company pension
  • Employee discounts
  • Casual dress

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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