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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £25000 - £30000
Sector: Management  
Type: Permanent
Posted: 10/10/2019
Key Account Executive Ronald James Group 2020-01-10

Our client is on the lookout for a talented Key Account Executive to support the responsible segmentation of their clients player database and the implementation of appropriate retention strategies.

Who You'll Be

  • Analyse the player database identifying trends and segments of players suitable for specific retention campaigns.
  • Carry out promotional activity to specific segment groups
  • Build rapport and forge relationships with players eligible for one to one account management, including becoming the first point of contact for any queries raised.
  • Ensure all one-to-one managed accounts are reviewed effectively agains tour responsible gambling guidelines
  • Ensure adherence to all company policies and procedures
  • Support in the analysis of retention activities conducted to determine future campaign suitability.
  • Develop and maintain a close working relationship with the CRM team, including sharing best practices.
  • Hours of work - 37.5 per week - 5 out of 7 days

The Person

  • Experience working in a customer facing or client management role is desirable
  • Excellent written English and grammar
  • Enthusiastic, self-motivated team worker
  • Comfortable handling data, able to extract trends and identify cohor
  • Superb attention to detail

Benefits

  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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