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Location: Durham Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £28000 - £30000
Sector: IT Support  
Type: Permanent
Posted: 07/02/2019
Network Analyst Ronald James Group 2019-07-23

As a Network Analyst you will provide hands on capability to both the design and technical support of our clients' Core Banking solution in a 24/7 operational landscape. You will provide support to cover their network platform, not limited to but including: Design, Configuration, Performance Monitoring, Tuning, Security, High Availability whilst working with the Service Delivery Teams to support incident, problem and defect management activities.

You will possess experience of working in a hands-on Network support role alongside handing off issues to internal staff and third-party support function(s) where required teamed with experience designing, installing, administering and maintaining Cisco routing and switching Networks and Meraki Wireless Networks.

Who You'll Be

  • Provide support to cover the network platform, not limited to but including: Design, Configuration, Performance Monitoring, Tuning, Security, High Availability
  • Work with the Service Delivery Teams to support incident, problem and defect management activities
  • Provide support for wired, WIFI and VOIP network
  • Provide network support for cloud-based platform
  • Manage service availability issues and drive problem resolution 

Service Management

  • Manage knowledge transfer to other members of the Technical Support Team
  • Assist with creation of/maintenance of Knowledge Articles to support the function

Essential Capabilities/Experience

  • At least 3 years' experience of working in a hands-on Network support role alongside handing off issues to internal staff and third-party support function(s) where required
  • Proven experience designing, installing, administering and maintaining Cisco routing and switching Networks and Meraki Wireless Networks
  • Experience of network security devices such as Checkpoint, Fortinet, McAfee, ASA.
  • Experience of VOIP telephony
  • 2 years' experience supporting Cloud networking technologies, preferably in Google GCP.
  • Experience of MPLS and 3rd party connectivity
  • Cisco CCNA certified
  • Ability to identify and technically interpret issues to route cause via Log Files and Logging Platform Analysis 

Key Performance Indicators

  • Time-to-fix / Resolution times
  • Ensure High Service Availability
  • Manage Service Availability via monitoring
  • Incident triage and technical handover of issues to development team(s)
  • SLA Adherence
  • Vendor Management (technical) 

Desirable Capabilities

  • Cisco CCNP Certified
  • Experience of Web Application Firewalls (WAF)
  • Experience of Mitel and Polycom phones
  • Experience in Encryption Key and Certificate Management
  • Experience of managing 3rd parties
  • Financial Services or Regulated Environment Experience
  • Knowledge of Development Language(s), ideally Java, Python or C-Like Language(s)
  • Broad understanding of Systems Architecture

Benefits

  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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