An exciting opportunity exists for an individual with the right shared common values to join our clients’ Team.
Our client is committed to encouraging growth and innovation, promoting a fun and friendly place to work and providing a supportive environment for all of our staff, whilst delivering on excellent customer service and exceeding in everything we do.
If you are a positive, ethical individual committed to continual improvement, support of your colleagues with excellent communication and interpersonal skills then please be encouraged to apply for this position.
Main Purpose of Job: To deliver technical solutions to their customer base, and support to other departments within the business. A team focus is essential.
Managing & Setting Customer Expectations.
Project, Case load & Time Management.
Supporting Colleagues with Technical Knowledge and Project Handover.
Managing Complex Cases (Escalations) and Projects.
Obtaining and Maintaining Professional Certifications.
Technical Pre-Sales to Support the Sales Team.
Supporting Management Team.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
a. Responsible to: Customer Service Manager & Technical Director.
b. Responsible for: Self, Trainees & Apprentices.
c. Liaison with: All Internal Business Areas, Third Party Vendors\Partners and Customers.
Proficient for 2 Years or more in the following:
Verified experience installing, troubleshooting & supporting Mitel VoIP systems.
A comprehensive knowledge of SIP Protocols and Security.
Working Knowledge of Routing Protocols, inc OSPF, BGP & EIGRP
A proven track record working troubleshooting LAN, WAN & Internet Technologies
Mitel MCA (Office 250 or MiVoice Business)
Cisco Certified Network Associate (CCNA, current)
DBS 5 Year Screening
Good numeracy, Literacy and Communication Skills
A working knowledge of other Mitel specific services, for example MiCollab and Contact Center. Knowledge of supporting Microsoft Windows Server environments, 2008 R2 and above. Microsoft Certified Systems Administrator (MCSA) in Windows Server 2012 or above. Familiarity with Virtual Technologies, i.e. VMWare (ideally VCP) and\or Hyper-V.
If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.
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