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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £30000 - £35000
Sector: Management  
Type: Permanent
Posted: 07/12/2019
Tech Support Manager Ronald James Group 2019-10-12

The Support Services team are responsible for providing a customer service focused approach resolving end user IT issues and providing a secure and stable desktop estate for a dynamic user base.  We are about to embark on a Windows 7 to Windows 10 upgrade, whilst also introducing smarter working principles in desktop delivery and are looking for an energized and experienced individual to lead the team  through this.

Who You'll Be

  • Excellent technical knowledge in supporting the hardware and configuration of desktop, printers & laptops.
  • Experience in Windows 10 and VDI.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong interpersonal skills and proven ability to develop a team.
  • Ability to effectively manage workload of the team
  • Ability to multitask and prioritise.  

We want a great communicator who can dynamically manage the team strong analytical/problem solving skills with the ability to work at pace making clear decisions with a structured and organised approach.


  • Generous holiday allowance
  • Pension scheme
  • Great starting salary
  • Opportunity for progression
  • Flexible Time
  • Home Working

Could this be the role for you?

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