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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £25000 - £30000
Sector: Other  
Type: Permanent
Posted: 11/14/2018
Technical Implementation Consultant Ronald James Group 2019-01-05

The Business 

This company is the best in class SaaS surveying and asset management solution. They are a rapidly growing business with a proven ability to build great customer relationships and deliver massive time cost savings to their clients. They are truly disrupting the building survey and asset management market place with easy to use, easy to access software at a very low cost of ownership.

The Role

The implementation consultant will deliver a high customer satisfaction level, by installing our software products for and with our clients, and will provide training and support. In detail you will:

  • Have a client facing input that is key to the future of this client's business with specific focus on the successful customer handover from sales into live system use

  • Deliver the implementation processes in line with business goals, and in line with the business ethos of working smart and efficiently

  • Successfully analyse their client’s requirements and configure the software to give the best possible user experience

  • Project manage full lifecycle of multiple implementations and projects

  • Ensure the early success of product adoption, ensuring smooth implementation and knowledge uptake within the client user base

  • Be required to travel to visit clients face to face or on site

Key responsibilities

  • Working with the team lead maintain the training and implementation process as a profit centre

  • Maintain and handle the delivery of the implementation processes

  • Implementation of new clients in line with their requirements

  • Fostering existing client relationships

  • Analysis of clients business needs, data and correct implementation to satisfaction of customer

  • Working with all areas of the business: technical, sales, support and account management

  • Educate customers and improve internal processes and procedures to gain better returns

  • Play part in keeping the T&I team a profitable business unit

Experience and Ethos

Required

  • Meaningful work experience in a technical consultancy role

  • Extraordinary Microsoft Word and Excel skills

  • Exceptional communication and social skills

  • The ability to deal with being challenged

  • Excellent project management skills. The ability to handle and see through a project through

  • A positive attitude with an open interest in doing things differently in support of business strategy

  • You are a keen believer in the of using software tools to deliver efficiency in the function

  • Ability manage expectations of multiple partners

  • Excellent analytical skills and the ability to work independently when necessary

Desirable

  • Understanding of SCRUM and agile methodology

  • Experience of implementing/training software products

  • Experience of SaaS implementations

  • Experience in the construction, property or energy sector

  • Experience using data analysis tools

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.

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