We’re looking for an Client Success Manager to join a digital agency! They’re ideally looking for someone who has a passion for building strong client relations & has some previous sales experience. They work with a range of sectors such as fashion, sports, health, beauty and many more!

The base salary for this role is up to £30k with OTE of £55k!

Some of the requriements:

• Account Ownership: Manage and grow a portfolio of existing client accounts with high levels of client satisfaction and loyalty while identifying opportunities for upselling.

• Client Advocacy: Understand their business goals and challenges and advise on solutions that can help achieve their objectives.

• Strategic Upselling: Analyse client needs to recommend additional services that could benefit their eCommerce strategy – upselling should be a natural outcome of your consultative approach through a deep understanding of our product offerings.

• Retention Strategy: Proactively engage with clients to ensure continuous value from our services to prevent churn.

• Performance Tracking: Monitor account health metrics, provide strategic reviews, and tailor advice to help clients maximise ROI.

Some of the requirements:

• Experience in account management, client success, or a similar role in a digital environment.

• Experience in eCommerce is preferred with an understanding of the online retail landscape.

• Demonstrated ability to meet and exceed sales targets.

• A consultative mindset, with a focus on providing value-based advice and solutions.

• Strong analytical skills to identify growth opportunities and potential risks within account Portfolios.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust without being pushy.

• Self-motivated with strong organisational skills and the ability to manage multiple accounts simultaneously.

For more information, apply now!!