The Role
We’re looking for a Strategic Account Director to join a company within the edtech space to own and develop a portfolio of enterprise accounts, with a strong focus on US-based customers.

Operating from the UK, you will act as a strategic advisor, building senior stakeholder relationships across time zones, driving measurable outcomes, and ensuring long-term retention and growth. This role requires a commercially focused approach, aligning platform capabilities with customer objectives while managing complex stakeholder environments.

Key Responsibilities

• Own the end-to-end commercial strategy across a portfolio of enterprise and US-based accounts

• Develop and execute multi-year account plans aligned to customer objectives and revenue targets

• Build and maintain senior relationships with key stakeholders, including C-suite and leadership teams

• Identify and drive upsell and cross-sell opportunities through value-led business cases

• Lead renewal strategies, ensuring strong retention and revenue performance

• Monitor account health and proactively manage risks through cross-functional collaboration

• Coordinate internal teams to deliver a seamless and high-quality customer experience

• Act as the central point of alignment across product, customer success, marketing, and support teams

• Maintain strong awareness of market trends, customer industries, and competitive landscape

• Use data and insights to shape account strategy, track performance, and identify growth opportunities

What We’re Looking For

• Minimum 5 years’ experience in account management or customer-facing commercial roles within SaaS or technology environments

• Proven experience managing high-value enterprise accounts with responsibility for retention and growth targets

• Experience working with US-based or international customers from a UK base

• Confident engaging with senior stakeholders, including executive-level decision makers

• Strong ability to manage complex stakeholder environments and influence outcomes

• Structured approach to account planning, with the ability to adapt in a dynamic environment

• Experience coordinating cross-functional teams to deliver customer outcomes

• Commercially aware, with a strong understanding of market trends and customer needs

• Self-motivated, organised, and focused on building long-term customer relationships

• Comfortable working across US time zones, including afternoon and evening availability

Don’t miss out on this fantastic opportunity - Apply today!