We have an exciting opportunity for a Senior User Experience Designer to help shape the future of banking and insurance, crafting unique experiences that make a real difference in the day to day lives of people across the UK.

This company believes that to make meaningful change for their customers you must be inspired by a deep understanding of the people you serve. Putting them at the centre of the design process, shaping the intent for change around their needs and tirelessly crafting every detail of the experience to realise that intent. They’re a thriving Design Practice, made up of designers from diverse backgrounds and experiences and all driven by a passion for the craft of design.

Responsibilities:

● Take responsibility as part of a project or product team for the success and delivery of experiences, providing design skills, knowledge and expertise to facilitate effective design processes.
● Use customer research and a detailed understanding of desirable business outcomes to define experience strategies and craft experiences that create meaningful customer outcomes.
● Work across the project lifecycle and design process, starting with research to shape intent, right up to the delivery of detailed and accessible user interface designs.
● Manage and collaborate with a wide range of stakeholders from across the business.
● Be an active member of the Design Practice, helping others to grow and nurture a supportive, inclusive culture.

Experience:
● Extensive experience using a range of design techniques from workshopping, concept through to prototyping to communicate and validate design solutions.
● Experience conducting design research, from creating research plans to running moderated interviews, analysis and synthesis.
● Creating experience strategies based on customer and business needs.
● Experience producing UX and UI assets, working with and contributing to a design system, drawing on appropriate design standards with knowledge of accessibility and inclusive design.
● Solid background working hands-on to design experiences and interfaces for the web and mobile, with a deep understanding of the constraints and opportunities of different platforms.
● Communicating, influencing and negotiating with a range of stakeholders to create support and excitement for design proposals; whilst using judgement to make pragmatic compromises that don’t compromise customer outcomes.