This is an exciting opportunity for an 2nd Line Support Engineer to join a company within the gaming industry & is in a state of hyper-growth!! 

You will help manage and drive continuous improvement to the Platform through program management processes and frameworks including tools, templates, strategy/planning, meetings, metrics/goals, partner onboarding and training.

 Some of the responsibilities:

• Respond to incoming technical support requests via phone, email, or chat

• Provide timely and effective resolution to technical issues escalated from Level 1 Support

• Troubleshoot and resolve complex software and hardware issues for our clients and internal teams

• Document all support interactions and solutions in our support ticketing system

• Collaborate with other IT teams to identify and resolve recurring technical issues

• Assist with user onboarding and training for new software and hardware systems

• Participate in after-hours support rotation as needed

Some of the requirements:

• Bachelor's degree in Computer Science or related field

• Experience in IT support or related field

• Strong knowledge of Microsoft Windows, MAC operating systems and Office applications

• Experience with Gsuite, Jira and remote desktop tools

• Familiarity with networking concepts and troubleshooting

• Excellent communication skills and customer service orientation

• Ability to work independently and in a team environment

• Aptitude for self-development, especially in terms of developing technical knowledge for new technologies and business applications.

• Multi-tasking, including working on multiple concurrent projects, self-manage workload within defined priorities

For more information, apply now!!