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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £20000 - £25000
Sector: IT Support  
Type: Permanent
Posted: 03/03/2023
2nd Line Support Engineer Ronald James Group 2023-06-03

This is an exciting opportunity for an 2nd Line Support Engineer to join a company within the gaming industry & is in a state of hyper-growth!! 

You will help manage and drive continuous improvement to the Platform through program management processes and frameworks including tools, templates, strategy/planning, meetings, metrics/goals, partner onboarding and training.

 Some of the responsibilities:

  • Respond to incoming technical support requests via phone, email, or chat

  • Provide timely and effective resolution to technical issues escalated from Level 1 Support

  • Troubleshoot and resolve complex software and hardware issues for our clients and internal teams

  • Document all support interactions and solutions in our support ticketing system

  • Collaborate with other IT teams to identify and resolve recurring technical issues

  • Assist with user onboarding and training for new software and hardware systems

  • Participate in after-hours support rotation as needed

Some of the requirements:

  • Bachelor's degree in Computer Science or related field

  • Experience in IT support or related field

  • Strong knowledge of Microsoft Windows, MAC operating systems and Office applications

  • Experience with Gsuite, Jira and remote desktop tools

  • Familiarity with networking concepts and troubleshooting

  • Excellent communication skills and customer service orientation

  • Ability to work independently and in a team environment

  • Aptitude for self-development, especially in terms of developing technical knowledge for new technologies and business applications.

  • Multi-tasking, including working on multiple concurrent projects, self-manage workload within defined priorities

For more information, apply now!!

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