This is an exciting opportunity for an 2nd Line Support Engineer to join a company within the gaming industry & is in a state of hyper-growth!!
You will help manage and drive continuous improvement to the Platform through program management processes and frameworks including tools, templates, strategy/planning, meetings, metrics/goals, partner onboarding and training.
Some of the responsibilities:
Respond to incoming technical support requests via phone, email, or chat
Provide timely and effective resolution to technical issues escalated from Level 1 Support
Troubleshoot and resolve complex software and hardware issues for our clients and internal teams
Document all support interactions and solutions in our support ticketing system
Collaborate with other IT teams to identify and resolve recurring technical issues
Assist with user onboarding and training for new software and hardware systems
Participate in after-hours support rotation as needed
Some of the requirements:
Bachelor's degree in Computer Science or related field
Experience in IT support or related field
Strong knowledge of Microsoft Windows, MAC operating systems and Office applications
Experience with Gsuite, Jira and remote desktop tools
Familiarity with networking concepts and troubleshooting
Excellent communication skills and customer service orientation
Ability to work independently and in a team environment
Aptitude for self-development, especially in terms of developing technical knowledge for new technologies and business applications.
Multi-tasking, including working on multiple concurrent projects, self-manage workload within defined priorities
For more information, apply now!!Apply Now Chat on WhatsApp Chat on Messenger
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