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Location: Newcastle
Salary: £ - £
Sector: Software Engineer  
Type: Permanent
Posted: 20/06/2018

Senior Developer/Software Engineer

Level: Experienced

Responsibilities include (but are not limited to):

1. Change Implementation

  • Partner with Release Management in the definition of the deployment planning and implementation of software and configuration changes to the live environment in accordance with release instructions, agreed service impacts and timescales.
  • Identify and execute improvements in change procedures.
  • Work alongside project teams (analysts, developers, testers and implementation managers) during software release.
  • Work with the operations team to ensure changes are implemented and handed over appropriately and ensure updates are made to operational procedures.-

2. Focus on completing work within agreed timescales and reducing any downtime and operational impact

3. Adhere to appropriate departmental and company procedures and policies: change control, security, auditing, release promotion, configuration management, incident management

4. Ensure all investigations and work undertaken is logged in a timely and comprehensive manner.

5. Ensure correct procedures are followed and SLAs achieved when progressing tasks and that procedures and checklists are kept up to date.

6. Drive the documentation and review of work rounds and revised procedures for both Application Support and Operations teams to pro-actively identify productivity opportunities.

7. Drive excellence in application development & the software delivery life cycle.

8. Ensure high quality support documentation and diagrams on collaborative platforms e.g. Wiki maintaining the “shift left” strategy of the operational team and enabling client self-service.

9. Deliver professional 3rd line application support for middleware and integration systems, performing in-depth root cause analysis or request fulfilment

Qualifications and Experience:

Essential

1. 6+ years of experience as a Senior Developer/Software Engineer or similar role including experience managing and leading a global team.

2. Experienced in Software Development Lifecycles (Waterfall & Lean/Agile)

3. Experience in software configuration management (TFS would be a plus)

4. Experience in a Windows based 24/7 environment

5. Experience in writing and using transact-SQL queries, VB.NET, C#.NET.

6. Experience in an low latency, high volume application support role, administering, configuring & maintaining some of the following multi-tier environment:

  • OpsView (Nagios)
  • MS SQL/Windows
  • XML
  • Splunk
  • Scripting/coding experience in Python or Powershell.
  • A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing 24/7 operational support environment

7. Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.

8. Ability to deal with both technical and non-technical staff and all levels of management

9. Knowledge of ITIL (the IT Infrastructure Library) for service management

10. Excellent organisational, interpersonal skills

11. A great communicator

Desirable:

1. Proven experience with several of the following

  • Oracle
  • .NET
  • Firewalls & Internet security
  • SOAP
  • HTML
  • Java Frameworks
  • IIS Server knowledge

2. Experience in JIRA Service Desk or equivalent ticketing system.

3. Experience in the financial sector, ideally involving payment processing

4. Experience of working in a high pressure environment where system functionality has a direct effect on the bottom line.

5. Understanding of transaction processing systems, preferably with some exposure to electronic point of sale and ATMs

Additional Information:

1. Flexibility with working outside of core business hours at short notice

2. GPS is an international business and support hours may incorporate extended business hours in order to accommodate local working times

3. GPS operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

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