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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £22000 - £25000
Sector: IT Support  
Type: Permanent
Posted: 07/22/2022
IT Helpdesk Analyst Ronald James Group 2022-10-22

An exciting opportunity has come up for an IT Helpdesk Analyst to join a company within the law sector. The role involves delivering first-line technical support and training across all areas of the business.

Main Activities:
● Deliver 1st line technical support whilst assisting 2nd and 3rd line as required
● Deliver training to new joiners as well as further guidance to existing team members (as required). Help deploy new systems to the firm as the IT trainer
● Deliver IT project work in line with the IT business plan
● Ensure that the business has zero unplanned downtime through the use of application & service monitors. Help ensure the right technologies are implemented as smoothly as possible
● Ensure that the business continuity plan remains fit for purpose

Knowledge / Skills / Experience:

● Excellent knowledge of Microsoft Office applications
● Extensive Windows 10 experience
● Significant PC / server hardware knowledge
● Excellent communication skills and telephone manner
● Training skills
● A keen interest in technology
● Hard working with a keen eye for detail
● Professional and trustworthy
● Readily available to work / support users outside of core hours

● Experience of 1st line support in a similar role
● A working knowledge of the following applications - WorkSite, Aderant Expert, BigHand, Active Directory, Windows server 2012 onwards, Exchange 2016 onwards, VMware vCenter.
● A recognised qualification in IT
● Programming experience
● SQL experience
● Experience of supporting Android / Apple products
● Knowledge of Robotic Process Automation
● Full clean driving licence

This role also comes with great opportunities & benefits packages. Apply now to find out more!

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