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Location: Newcastle upon Tyne Tyne and Wear Newcastle upon Tyne NE12 8BX
Salary: £25000 - £30000
Contract: 12 Months
Sector: IT Support  
Type: Fixed Term
Posted: 12/01/2021
Support Analyst Ronald James Group 2022-03-01

We are looking for a passionate and enthusiastic Support Analyst to join an organisation that powers some of the biggest brands globally on a fixed-term contract (12 months).

This is a great opportunity to work with experienced professionals and grow your capabilities and skillsets in a fast-moving and dynamic environment. This is a complex and varied role in a rapidly growing team that would suit an individual wanting to develop and challenge themselves and wants the opportunity to influence change and development.

Responsibilities:
● Provide Tier 2 issue triage
● Progression and Resolution of incidents within SLA
● Liaising with other teams departments to resolve complex issues
● Timely escalation of incidents
● Identify and document missing processes, procedures and knowledge base articles
● Testing as part of fault diagnosis

Experience:
● 1st/2nd Line Support
● Driven to succeed
● Passionate
● Excellent verbal and personal communication skills
● Fast learner
● Comfortable explaining complex concepts
● Ability to build strong working relationships
● Experience in a role that brings you into contact with clients
● Self-starter
● Resourceful and confident
● Experience in a technical support role ideally in a service desk environment

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